So what does it mean to provide managed IT services? This can meaning can vary slightly from different IT support service providers but for Resource Computer Solutions managed services covers the proactive IT support our certified technicians provide for all of our clients. To have managed services means that it is the practice of outsourcing on management responsibilities and functions, creating a strategic method for improving operations and cutting down expenses for not only the technicians but for the client as well.
To have managed IT services means that while you, as the client, are speaking with and relaying your needs and concerns to the technician, that very same technician will then delegate responsibilities to managed service providers and oversee all of their work to ensure that the your, the client’s, needs are met to the fullest. This method allows for the technician to not just micromanage the service being provided, but to also maintain and keep an open pathway of communication between you and the service provider so that there will be no confusion or misinterpretation of information.
For Resource Computer Solutions this is an extremely successful and very efficient way for our certified technicians to provide the utmost best service and customer centric solutions possible. For RCS the way it works is that when a client calls with a problem that needs resolving, a Client Manager will be chosen to go out and meet and speak with the client directly to fully examine and understand the problem at hand. The Client Manager will then, after fully comprehending the problem at hand, choose a course of action to take and determine if other technicians will need to be brought in to handle the job. Perhaps the service needed is simply a laptop or computer replacement. In that case the Client Manager will take note of every function the client needs out of the laptop and exactly what sort of software the client will need it to run. From that point the Client Manager will find the exact product needed for the client and then purchase and have the item delivered to them. At this stage the Client Manager will then either delegate other technicians to install the various software and programs needed or install it themselves and then deliver the final product to the client.
By outsourcing products, hardware, software, and so on, RCS is not limited with what we can provide for our clients or with how much we have in stock. This method also takes most if not all of the guesswork for our clients on whether what they are receiving/buying is exactly what they need or not.
By Resource Computer Solutions